Executive – User Relationship
Xapads Media is proud to be associated with Fortune 500 companies offering 360-degree solutions in the Display, Video, and Performance spectrum.
We are a performance partner for top brands across 15 Countries. We are looking for an energetic and experienced individual to join our User Relationship team who will be responsible for explaining the product and services offered by the company to the customers.
ROLE AND RESPONSIBILITIES:
- Making Inbound and outbound calls.
- Answering calls and resolving queries about Product/ Apps/ Games.
- Contacting existing customers as well as prospective customers using scripts.
- Resolving queries and issues related to the products and services.
- Maintaining the database of the customers on a regular basis.
- Responding to inquiries related to app/Cashbacks.
- Minimum Exp of 1 year as a Tele caller, Telemarketer, or a similar role.
- Good communication skills in English & Hindi.
- Have an ability to resolve customers doubts on the spot.
- Outstanding negotiation skills to resolve issues and address complaints.
HOW TO APPLY:
To apply for this position, send an email to our careers mailbox (firstname.lastname@example.org). In the email make sure to include your resume and any additional information you would feel relevant for this role.