Xapads’s Disabled Account Policy
Why was my account disabled? Can you tell me more about the invalid activity you detected?
Because we have a need to protect our proprietary detection system, we’re unable to provide our publishers with any information about their account activity, including any web pages, users, or third-party services that may have been involved. As you may know, Xapads treats invalid activity very seriously, analyzing all clicks and impressions to determine whether they fit a pattern of use that may artificially drive up an advertiser’s costs or a publisher’s earnings. If we determine that an Xapads account may pose a risk to our Xapads advertisers, we may disable that account to protect our advertisers’ interests. Lastly, please note that as outlined in our Terms and Conditions, Xapads will use its sole discretion when determining instances of invalid activity.
What covers the invalid activity?
Associating with any of the following will be considered as Invalid Activity :
- Displaying more then 3 banner ad units and 1 Popup/Popunder unit on a single page.
- Displaying our ads on blank pages.
- Usage of Auto-Refresh, Bots, Scripts, Deceptive Softwares to generate impressions and/or clicks.
- Displaying our banners in invisible/un-recognizable/size smaller then ad sizes iframes/divs or frames.
My account was disabled for being related to another disabled account. Can you tell me more about this relation?
Just as with invalid activity, we’re unable to provide our publishers with any information about relations we find between publishers’ accounts. Please understand that we take this precaution with all of our publishers for the sake of protecting our proprietary detection system. Please also bear in mind that Xapads reserves the right to disable an account for any reason. If we determine that an Xapads account may pose a risk to our Xapads advertisers, we may disable that account in order to protect our advertisers’ interests.
Can my account be reinstated after being disabled for invalid activity?
We’re always willing to work with you to resolve any issues you may have. If you feel that this decision was made in error, and if you can maintain in good faith that the invalid activity was not due to the actions or negligence of you or those for whom you are responsible, you may appeal the disabling of your account. Once we receive your appeal, we’ll do our best to inform you quickly and will proceed with appropriate action as necessary. Please understand, however, that there is no guarantee that your account will be reinstated. Please also bear in mind that once we’ve reached a decision on your appeal, further appeals may not be considered, and you may not receive any further communication from us. To appeal the disabling of your account, please contact us at firstname.lastname@example.org.
My account was disabled and my appeal was denied. Is there any way I can rejoin the program? Can I open a new account?
We understand your concern about the actions taken against your account. Please know that our actions are the result of careful investigation by our team of dedicated specialists, taking into account the interests of our advertisers, publishers, and users. Though you may be disappointed with our decision, we are unable to reinstate your account. Please also note that publishers disabled for invalid activity are not allowed any further participation in Xapads. For this reason, these publishers may not open new accounts. Lastly, please bear in mind that Xapads does reserve the right to disable an account for any reason, including invalid activity from any source.
Will I still be paid out for my Xapads earnings?
Publishers disabled for invalid activity may not receive any further payment. The earnings on your account will be properly returned to the affected advertisers. Please also note that we place stop payments on any outstanding checks for accounts that have been disabled for invalid activity. We ask that you refrain from depositing any checks you may receive in the future, as your bank may charge fees for depositing a stopped check.